Service Terms and Conditions

Important notes:

The use of these default Service Terms and Conditions may not be lawful or appropriate in certain circumstances. Example specific consumer laws may apply. In such case, parties will agree deviations in writing.

These Service Terms and Conditions are merely proposed terms to be used by Contributors and Clients. Under no circumstances, GG3 Invest BV may be held liable for the provision of these default Service Terms and Conditions.

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1. General

All legal relationships between the service provider (hereinafter referred to as 'Contributor'), and the client are governed by these terms and conditions.

Deviations of these terms and conditions are only enforceable if Contributor has accepted those explicitly in writing.

In the event of a conflict, the following documents will have the following order (hierarchy):

1. Agreed deviations from the assignment description and these terms and conditions. Such deviations need to be agreed in writing and need to be signed by both parties;
2. Assignment description;
3. These terms and conditions.

The clientele of Contributor is diverse: both enterprises and consumer may place orders with Contributor. Accordingly, these general terms and conditions may distinguish between different categories of clients. In the absence of an explicit indication that the client is acting on behalf of a business entity, the client shall be deemed to be acting as a consumer.

Insofar the client uses general terms and conditions for its suppliers or service providers, they are explicitly excluded if these are not incorporated in the assignment description.

These terms and conditions were last updated on October 24, 2025.

The client explicitly agrees that English is used for these terms and any other communication, unless parties explicitly agree otherwise. The client will not be able to challenge the application of the terms on the grounds that they were not provided in his native language or any other language.

2. Assignment description

The assignment description made by the Client will be clearly stated online.

3. Agreement

If the Contributor applies to the assignment and the client accepts such assignment, the agreement between the Contributor and the client will be concluded. A confirmation e-mail will be sent to both parties attaching these terms and the assignment description.

In the process, clients will be requested to accept these terms and conditions. The User terms and conditions and the Privacy Policy of Tinrate will also remain applicable. Version 2025-1 page

4. Personal data protection

Contributor refers to its privacy policy, which can be consulted on Contributor's website or which has been provided separately by the Contributor, which is deemed fully part of these terms and conditions. The privacy policy can also be obtained at first request. If Contributor would process personal data on behalf of the client, parties will conclude a separate data processing agreement.

5. Cancellation and right of withdrawal for consumers

In principle, no cancellation is possible. In case of sickness or accident of the client or the Contributor, parties will discuss another timing for the meeting.

For client-consumers a right of withdrawal applies:
In case the agreement between Contributor and the client may be deemed a distance contract (meaning any contract concluded between the trader and the consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded) or off-premises contract, the client has the right to withdraw from the agreement at no cost and without giving any reasons to do so (although Contributor welcome’s your feedback).

The withdrawal period will expire fourteen (14) days after conclusion of the agreement.

To exercise the right of withdrawal, the client must notify by way of an unambiguous statement in writing about the decision to withdraw from the agreement within the withdrawal period. The client may use the attached template withdrawal form attached as annex 1 of these terms and conditions or submit any other unambiguous statement at the address of Contributor or via email.

Contributor shall refund all payments received immediately and in any case within a maximum of fourteen (14) calendar days of the date of the withdrawal notification and will inform the client accordingly by email.

The client is not entitled to exercise the right of withdrawal for:
1° service contracts after the service has been fully performed but, if the contract places the consumer under an obligation to pay, only if the performance has begun with the consumer’s prior express consent and acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the Contributor; or

2° the supply of goods made to the consumer's specifications or which are clearly intended for a specific person;

3° contracts where the consumer has specifically requested a visit from the Contributor for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the Contributor provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or goods; or

4° the provision of accommodation for purposes other than residential use, as well as transportation, car rental, catering, and leisure-related services, where the agreements specify a particular date or period of performance.
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6. Execution: general provisions

Version 2025-1 page Contributor is committed to carry out the assignment with the required care. Contributor cannot be held liable for errors, negligence or any other infringements dated before its intervention.

The parties have not agreed to any exclusivity.

As an independent service provider, Contributor can determine the way of execution at its full discretion and so as it deems fit. Contributor will use its own infrastructure and materials unless agreed otherwise.

Contributor may not subcontract this agreement.

7. Independent service provider

Contributor is not an employee of the client; however, Contributor will respect the general guidelines of and the strategic decisions made by the client. All documents, correspondence and negotiations between Contributor and the client should be deemed an indispensable tool to allow performing the services in accordance with the agreement and not as the expression of any relationship of authority between Contributor and the client.

Neither party shall, under this agreement, receive any right, power or capacity to act as an employee, agent or representative of the other party, for any purpose whatsoever, or to legally bind the other party in any way, without the prior consent of the other party.

8. Confidentiality

During the contract and for two (2) years after, Contributor will respect the general confidentiality of the assignments and <Contributor will use the information exclusively for the execution of its contractual obligations.

Confidential information shall not be deemed to include:

(a) information which is, at the time of disclosure, in the public domain, or which thereafter becomes part of the public domain other than as a result of any act or omission of Contributor;

(b) information which is known to Contributor, or becomes known to Contributor, through its own independent sources, as evidenced by the written records of Contributor;

(c) information which Contributor or its representatives lawfully possessed prior to disclosure by client as evidenced by Contriutor’s written records;

(d) information which Contributor lawfully obtains from a third party who is not under any obligation of confidentiality to client with respect thereto. Client agrees to respect the confidentiality of this agreement (e.g., prices) on its turn. Parties may enter into a separate confidentiality arrangements if deemed appropriate, which will prevail.

9. Cooperation

In order to ensure the correct and timely execution of the assignment(s), the client agrees to cooperate with Contributor and to provide all reasonably necessary information in due time, whether or not this information is explicitly requested by Contributor. Contributor cannot be held liable, and the client may not leave (part of) the invoice unpaid, due to incorrect, late or incomplete information of the client. If extra services are required due to erroneous, late or incorrect or extra information, an additional invoice will be issued for the same. Contributor is in such case also entitled to suspend the execution of the agreement/assignment.

10. Immediate suspension or termination

Both parties have the right to immediately suspend or terminate the agreement, without judicial intervention, at any time, without notice, without notice period or compensation, in case of reasons preventing professional cooperation, such as:

- the other party breaches its obligations set out in these terms and conditions or the assignment description and the other party has not rectified such breach within seven (7) days after written notification,

- in case of a serious breach by the other party of this agreement or the applicable laws,
or
- in case of bankruptcy, death, incapacity, amicable or court-ordered liquidation, cessation of payment, receivership, collective debt settlement, and any other fact indicating the insolvency of the other party.

The suspension or termination based on the aforementioned reasons will be notified in writing.

As a consequence of the termination of the agreement all invoices will become due and payable and all permitted payment conditions will be cancelled. In any case the delivered services will become immediately payable, as well as all costs Contributor already made or agreed with external parties to fulfil the services, without prejudice to Contributor’s right to claim reimbursement of the damages and costs actually incurred.

11. Complaints

If possible, Contributor will always have the right to rectify the faulty services itself.

Although a dispute system is provided, whereby the client can challenge the performance of Contributor within three (3) hours after an online meeting, this is without prejudice to the other options of the client to submit claims to the Contributor.

12. Intellectual Property

Contributor will respect the intellectual property rights of the materials delivered by the client.
Contributor will retain all copyrights and other intellectual property rights, or usage rights, such as certain working methods, documents and materials, including texts, tutorials, trainings, drawings, PowerPoints and notes, invoiced or not.

The client accepts a personal limited right of access, use and display, in accordance with the agreed objectives and goals, being a worldwide and for an unlimited duration use. The usage rights given are non-exclusive, non- sublicensable and are not transferable. Parties will elaborate on this the assignment description or by means of a separate document to which they both agreed in writing.

The client is also responsible for any unauthorized use by third parties due to its involvement.

If the client would share materials, such as texts or pictures, the client guarantees that its use does not infringe any intellectual property rights or other rights of third parties. In case of any such infringements client will fully indemnify Contributor.

Contributor reserves the right to use the documents and materials sent to the client for publicity purposes and general information, if necessary, anonymised.

The client authorizes Contributor to use its trade marks, such as name and logo, in the context of promotional activities. The client may at any time object to the same, after which the client name and logo will be removed immediately.

13. Payments

Unless otherwise agreed, the fees are mentioned in EURO, excluding VAT and other taxes and any other additional costs such as travel expenses.

14. Liability

Contributor’s obligations are obligations of means.
Contributor shall never be liable for loss of expected profits, goodwill, trading opportunities or expected benefits or savings, nor shall Contributor be obliged to compensate for (other) indirect or consequential damages such as but not limited to damages to third parties.

Contributor's liability, contractual and extra contractual, is limited to three (3) times the agreed fees for the specific assignment.

However, the limitations of liability shall not apply in case of fraud, wilful misconduct or in case applicable laws or regulations would impede such limitations. When client is a consumer, also the following applies: The exclusion of liability shall also not apply in case of Contributor’s or its appointed subcontractors or proxy’s gross misconduct, or, excluding force majeure, for not executing one of the most important commitments of the agreement.

Client agrees that in case of coexistence of a contractual and extra contractual claim for the same event (“samenloop”), Contributor may only be held liable on a contractual basis, except in the case of claims resulting from damage to physical or psychological integrity or intentional error, or other legal exceptions of mandatory law or public order.

Contributor's assistants (“hulppersonen”, including but not limited to directors, subcontractors, employees) cannot be held directly liable on an extra contractual basis, except in the case of claims resulting from damage to physical or psychological integrity or intentional error, or other legal exceptions of mandatory law or public order. This all without prejudice to the provisions regarding directors' liability and the legal limitation of liability of employees.

Without prejudice to mandatory legal provisions or provisions of public policy, any action brought against Contributor should be brought to court within one (1) year (in a B2B-situation) or three (3) years (in a B2C-situation) after the alleged error or negligence is discovered, or could reasonably be discovered.

Contributor cannot be held jointly and severally or in solidum liable with any third party and/or the client.

The client will indemnify Contributor for any third-party claim related to or arising from the contract as a result of its error or omission.

15. Force majeure and hardship

Furthermore, force majeure situations may occur. The following situations will in any case be deemed force majeure events for Contributor: electronic malfunctions, malfunctions of the online communication system, natural calamities, fire, war, sickness or accident of Contributor. Contributor cannot be held responsible for delays or deficient performance following such force majeure events. Both parties may terminate the agreement in case of a force majeure longer than three (3) months.

16. Miscellaneous

The client is not allowed to transfer (part of) this agreement to a third party without the explicit written approval of Contributor.

Parties may amend the agreed terms and condition of their cooperation in writing, by way of a document signed by both parties.

In the event that any one or more of the provisions contained in these terms and conditions shall be held to be void, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. In the event that any one or more of the provisions shall be held to be void, the client and Contributor will replace the void provision(s) by (an) equivalent provision(s) with the same general spirit.

The agreement between Contributor and the client is governed by Belgian laws. In case of disputes only the courts of the registered office of Contributor will have exclusive jurisdiction.

Appendix 1: Template - withdrawal form
(You should only complete this form and return it should you want to withdraw from the agreement.)

- To [Insert Contributor details]
I/We (*) hereby inform you that I/we (*) want to withdraw from the agreement concerning:
Ordered on (*)/Received on (*):
Name/Names of consumer(s):
Address of consumer(s):
Reason for withdrawal (optional):
Signature of consumer(s) [only when this form will be submitted on paper]:
Date:
(*) = strike out what is not applicable.